Refund & Dispute Policy

1. Overview

At Dreamcatcher, we want you to be completely satisfied with our language learning platform. This Refund & Dispute Policy explains our policies regarding refunds, chargebacks, and dispute resolution for our subscription services.

We encourage you to try our free tier before committing to a paid subscription to ensure our service meets your needs.

2. Free Trial Period

Our free tier provides access to limited features (10 conversations per month) at no cost. This allows you to:

• Test the platform's core functionality
• Evaluate the AI conversation quality
• Determine if Dreamcatcher fits your learning style
• Explore the user interface and experience

We strongly recommend using the free tier before upgrading to a paid subscription.

3. Refund Policy

7-Day Money-Back Guarantee

If you are not satisfied with your paid subscription, you may request a full refund within 7 days of your initial subscription purchase. To be eligible for a refund:

• The refund request must be made within 7 days of your first payment
• This applies only to your first subscription payment (not renewals)
• You must contact us at support@catch-your-dream.com to request the refund
• The refund will be processed within 5-10 business days

Subscription Renewals

After the initial 7-day period, subscription renewals are non-refundable. However:

• You can cancel your subscription at any time
• You will retain access to paid features until the end of your current billing period
• No refunds will be issued for partial months or unused time
• No refunds will be issued for subscription renewals

Exceptions

Refunds may be considered outside the 7-day window in exceptional circumstances, such as:

• Technical issues that prevented you from accessing the service
• Billing errors or duplicate charges
• Service outages lasting more than 48 consecutive hours

These exceptions are evaluated on a case-by-case basis at our sole discretion.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us: Send an email to support@catch-your-dream.com with the subject line "Refund Request"
2. Include required information:
   • Your account email address
   • The date of your subscription purchase
   • Brief explanation of why you're requesting a refund
   • Your transaction ID or payment confirmation (if available)
3. Wait for response: We will review your request and respond within 2 business days
4. Refund processing: If approved, refunds are processed within 5-10 business days and will appear in your original payment method

5. Chargebacks and Payment Disputes

Contact Us First

If you have a billing concern or dispute, please contact us directly at support@catch-your-dream.com before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and quickly.

Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension or termination of your account
• Loss of access to all paid features and content
• Potential legal action for fraudulent chargebacks
• Inability to create future accounts with Dreamcatcher

Fraudulent Chargebacks

We take fraudulent chargebacks seriously. If you initiate a chargeback for services that were properly provided, we reserve the right to pursue collection of the owed amount and may take legal action.

6. Billing Errors

If you believe you have been incorrectly charged, please contact us immediately at support@catch-your-dream.com. Common billing issues we can help resolve include:

• Duplicate charges
• Charges after cancellation
• Incorrect subscription tier charges
• Unauthorized charges

We will investigate all billing error claims promptly and issue refunds for verified errors within 5-10 business days.

7. Service Credits

In cases where a refund is not applicable but service was disrupted, we may offer service credits at our discretion. Service credits:

• Extend your subscription period at no additional charge
• Cannot be redeemed for cash
• Cannot be transferred to another account
• Expire if your account is terminated

8. Technical Issues and Service Outages

While we strive to provide consistent service availability, technical issues may occasionally occur. Our policy for service disruptions:

• Minor outages (under 4 hours): No compensation required
• Moderate outages (4-24 hours): Service credit may be offered
• Major outages (24-48 hours): Pro-rated service credit will be provided
• Extended outages (over 48 hours): Refund may be considered for affected billing period

9. Dispute Resolution Process

If you have a dispute with Dreamcatcher regarding billing, service quality, or any other matter:

1. Contact Support: Email support@catch-your-dream.com with detailed information about your concern
2. Initial Review: We will respond within 2 business days with an initial assessment
3. Investigation: If needed, we will investigate the matter thoroughly (typically 3-5 business days)
4. Resolution: We will propose a fair resolution based on our findings
5. Escalation: If you are unsatisfied with the proposed resolution, you may request escalation to management

10. Non-Refundable Items

The following are non-refundable under any circumstances:

• One-time purchases or add-ons (if offered in the future)
• Gift subscriptions after they have been redeemed
• Services consumed in violation of our Terms of Service
• Accounts terminated for policy violations

11. Currency and Payment Method

Refunds will be issued in the same currency and to the same payment method used for the original purchase. Please note:

• Currency exchange rates may have changed since your original purchase
• Your financial institution may charge additional fees
• Processing times vary by payment method and financial institution

12. Changes to This Policy

We reserve the right to modify this Refund & Dispute Policy at any time. We will notify users of any material changes by email and by updating the "Last Updated" date on this page. Changes to the policy will not affect refund requests submitted before the change.

13. Contact Information

For refund requests, billing questions, or dispute resolution, please contact us at: